The current tough economic climate has lead to an ever increasing demand from customers and regulators for higher value and more reliable services from utility companies.
To meet these higher expectations, organisations must innovate and be more efficient. This requires organisations to transform current business processes across all aspects of their business.
Organisations are looking for new business models that are aligned to a changing business scenario to improve productivity, efficiency, market share, and profitability.
Enzen’s Business Advisory Services monitor the industry trends and challenges that our customers face. Using a unique combination of Utility Industry Experience, Domain Expertise and Consulting Services, we formulate solution frameworks to assist our clients in aligning their Processes, Organisation, People, Locations, Data, Applications and Technology to achieve their Vision. Enzen provides both Advisory and Implementation services, taking responsibility for end to end delivery.
With a successful track record of delivering tangible business benefits, we are increasingly working with our customers on a strategic level as trusted Business Partners.
Most Utility businesses are an amalgamation of varied businesses, some regulated and some de-regulated. The challenge facing utilities is to make the whole organisation worth more than the sum of its constituent businesses. Highly successful leaders in the industry dream of a vision that sets the trend for the rest of industry to follow.
Enzen is totally focused on Energy, Utilities & the Environment, helping its customers through the journey from setting a clear vision to developing a strong strategy at the corporate and individual business levels.
Vision & Goal setting
Enzen helps clients to develop their business vision and define business goals that are based on that vision.
Enzen works with its customers to develop Corporate Strategies that enable the company to orchestrate and coordinate the activities between all business units in order to achieve the wider corporate goals.
Enzen develops Business Strategies for individual Business Units, that enable a step-change in performance as a platform for gaining competitive advantage.
Enzen helps its customers to develop strategies to deal with the complex regulatory environment in the UK. These strategies are key to out-perform the peers, who are the benchmarked competition in the industry.
With so many Regulatory, Economic and Business challenges to handle, its key that organisations innovate to bring in step changes to their business models. Enzen helps organisations to create the right environment & incentives to encourage innovation from within.
- Investment Advisory
The current economic climate has led to many opportunities for investors in the European Utility sector. Numerous investor groups are actively seeking to acquire Utilities in Europe, in order to secure long-term and assured returns.
Enzen works as a trusted partner to a number of such investor organisations helping them with investment related activities, in both the pre-acquisition to post-acquisition phases.
Mergers & Acquisition
Enzen provides a number of critical support services including, pre-acquisition activities, due-diligence, business planning and post-acquisition activities. Enzen has a demonstrable and successful track record in helping investors in transforming acquired businesses into high performance organisations and has become the partner of choice for several market leading investment groups.
Business Case Definition
Enzen helps many of its clients to build business cases to support investment decisions. These often include the identification of options and highlight the advantages and disadvantages against an agreed set of key parameters. Enzen has helped inform many executive investment decisions and has a clear track record of helping its client realise the benefits of such an investment.
Mergers and Acquisitions involve business separation at one level and business integration at another. Enzen helps investors to successfully navigate these phases and ensure that post-acquisition businesses are integrated in the most effective and efficient manner.
Benefit Realisation Review
Following investment in a transformation or acquisition, investors normally want to perform a Post Investment Review to assure themselves and their partners that the planned and assumed benefits have been realised. Enzen provides an end to end assurance service to validate and verify the post-investment benefits.
- Organisation and People
Utilities are undergoing constant change due to Regulatory demands. The constant drive for improved efficiency has a wide ranging impact across Process, People, Organisation, Locations, Data, Applications and Technology.
Using the POLDAT and Zachman Frameworks, Enzen specialises in helping clients to transform their business and deliver tangible benefits.
Using its process driven approach, Enzen develops the most suitable structure to operate business processes efficiently and effectively.
Business Change & Transformation
Enzen has strong credentials in Business Change and Transformation of Energy & Utility organisations in UK. Enzen undertakes end-to-end responsibility of the transformation and leads the business through the change journey.
It is common for organisations to initiate Transformation and Change Programmes to migrate from an AS-IS to a TO-BE state. Post implementation, businesses need most hand-holding, but at this crucial juncture programmes generally de-commission. Businesses need to embed and stabilise the process, organisation and IT changes. Enzen has a specialist approach to support businesses in business stabilisation.
People Capability & Maturity
Change is all about people. Utilities in particular face challenges with people, due to a lack of documented business knowledge and an aging workforce. It is expected that most UK Utilities will lose its core expertise in the next 10 years. Organisations must move from an adhoc approach of managing a work-force to a mature and disciplined management of knowledge, skills and motivation. Using the principles of People Capability & Maturity model, Enzen provides valuable advice to protect the knowledge capital of organisations.
- Business Design
The most important intellectual property of an organisation is the optimised processes & business setup that it has developed over the years, using its people’s knowledge & expertise. This sets each organisation apart in the view of the customers, regulators and other stakeholders. Business processes & architecture, along with an effective Performance Monitoring is key to an organisation’s success.
Enzen is particularly strong in this area, having helped most of the UK’s leading Energy & Utility organisations to define various aspects of their business.
Business Process & Business Architecture
Enzen is considered as the UK Utility industry’s leading advisor on Business Process and Business Architecture.
Performance Monitoring & Improvement
Enzen’s unique Process-Data driven approach clearly identifies the control points that influence the performance metrics in a process. Businesses that can measure their performance can improve their position with respect to the market.
Business Acceptance is a typical area that gets compromised due to constraints in time and cost. Enzen uses its Domain knowledge to provide assurance to organisations that the delivery is fit for purpose.
Enhancing Customer Experience
Customers today demand more and expect to pay less. This increased level of expectation require organisations to enhance the customer’s experience. Enzen provides specialist Customer Services expertise based on the best practices from industries outside of Utilities sector.
- Audit and Assurance
Energy & Utility organisations use the services of a number of external service providers. It is important that organisations get the assurance that the service they are getting from these providers is fit-for-purpose and meeting the business needs. In the current complex Business environment, greater reliance is being placed on the information produced by systems and processes. In the highly regulated Utility industry, greater emphasis is placed on internal controls and often require independent assurance of the effectiveness of these controls.
Enzen provides a trust-worthy Audit & Assurance service, which gives organisations the confidence in the deliveries made by their service providers.
Enzen provides an independent assurance service to assure and provide a set of recommendations, working with the incumbent service providers and partners.
Safety & Regulatory Compliance
Regulators associate compliance to regulations as essential indicators of good governance. Enzen provides support, advice and assurance to utilities on the compliance to these business & safety regulations.
Controls & Process Assurance
Enzen with its excellent understanding of Utility businesses provides a comprehensive audit and assurance of the processes & controls put in place to govern and manage the business.