09 Apr 2014
Ofgem has today published the detailed rules which will complete the next important step of a programme to make switching energy suppliers faster and more reliable for consumers. Ofgem’s State of the Market Assessment found that switching can be a hassle for some customers and can deter them from engaging in the market.
Ofgem wants energy suppliers to face new rules that they have set out to ensure that cases where customers are switched by mistake are stamped out. The regulator also intends to strengthen licence conditions for suppliers to switch customers within three weeks, after any cooling off period.
The legal wording for these changes has been published today for final consultation and Ofgem wants these rules to be in force by August 2014. Once in place, the regulator can investigate and potentially fine companies that do not keep to these rules.
Story appears courtesy of Ofgem.