18 Jul 2013
Northumbrian Water’s (NWL) latest annual accounts show an increase in turnover of £30m against the previous financial year. NWL said the increase from £729.1m to £756.9m is a result of implementing Ofwat’s 2009 price review of water and sewage charges.
However, figures also show an increase in operating costs which NWL puts down to current economic conditions and inflation.
Chief Executive Officer Heidi Mottram said: “Overall, our performance has been very pleasing, although we continuously strive to do better. I am delighted that we have further improved the service we provide to our customers in a number of areas. Most notably, our customer experience score and supply interruption performance have both improved significantly. We also continue to have industry-leading sewage treatment performance, a position we have held for a number of years.”
NWL consists of Northumbrian Water and Essex & Suffolk Water and services around 2 million properties across these regions.